ꂃ ꁹ

Job Responsibilities

Position

Requirements

E-Commerce Operation Manager

  • - Managing all product content on the Company's account E-Commerce platform
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  • - Arrange and monitor brand promotions related to platform programs
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  • - Do research for a benchmark with other company in the same business
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  • - Control overall traffic operation plan for the categories under the jurisdiction of the E-Commerce platform
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  • - Responsible for the planning and follow up marketing activities
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  • - Statistically, analysis of various operational data and adjust operational strategies in a timely manner
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  • - Create and manage SOP for operational department related to each online platform which integrated with other departments
  • - Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure
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  • - Handle Customer's Inquiry

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  • - Make list and analysis regarding the problem and improvement on the methods in Customer relationship and provide constructive feedback for improvement to the Customer Service Manager

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  • - Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make list and analyze the feedback in after-sales service. According to the data and information, Customer Service Executive shall report to the Customer Service Manager to ensure the quality if pre-sales services
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  • - Maintain communication and provide necessary information on the delivery process to the Customer

 

- Customer Relationship Management

  • - Candidate must possess at least a Bachelor's Degree, Master's Degree/Post-Graduate Degree in Business Studies/Administration/Management, Commerce, Marketing or equivalent.
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  • - Have at least 3 years of experience working in the E-commerce industry.
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  • - Preferably Manager/Assistant Manager specialized in E-commerce or equivalent.
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  • - Able to solve the problem with good analytical thinking
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  • - Able to build a good teamwork and communication channel
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  • - Good at data analysis, planning, and budgeting

Send your CV to "recruitment@dachin.co.id"

Subject : "Name ( Applied Position )"

Only the best candidate will be invited for further recruitment process.

  • - Candidate must be passed at least Bachelor Degree
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  • - 1 (one) year experience in the related field.
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  • - Excellence Fresh Graduates are welcome to apply
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  • - Has good English communication is a MUST
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  • - Good communication skills - verbal and written, listening skills
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  • - Adaptability, initiative, and stress tolerance
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  • - Ability to do multitasking job and detail-oriented
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  • - Familiar with the basic process and basic knowledge of shopping platform

Customer Service

Executive